Privacy Policy

1. Introduction

At Sparklewash Mobile, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you book our services. Since our primary operational model involves bringing our cleaning equipment directly to your location, the precise handling of your service address and contact details is a core part of our business.

2. Information We Collect

To effectively dispatch our mobile operators and provide a high-quality service, we need to collect specific information from you. This includes:

• Identity Data: Your first name and last name.
• Contact Data: Your email address and telephone number.
• Location Data: The specific address where you require the mobile vehicle wash to take place.
• Vehicle Data: The make, model, and registration of the vehicle to be serviced.
• Transaction Data: Details about payments and the services you have purchased from us.

3. How We Use Your Data

We process your personal information strictly to fulfill our service agreements and improve our operations. Specifically, your data is used to:

• Schedule your booking and dispatch our team to your chosen location.
• Communicate updates regarding our estimated time of arrival or changes to your booking.
• Process billing and issue receipts for the services provided.
• Manage customer support queries and resolve any service-related issues.
• Send critical administrative messages, such as updates to our terms or pricing.

4. Data Storage and Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited strictly to our dispatch team and the mobile operators assigned to your booking. We retain your information only for as long as necessary to fulfill the purposes we collected it for, including any legal or accounting requirements.

5. Your Legal Rights

Under specific circumstances, you have rights under data protection laws regarding your personal data. You have the right to request access to your personal data, request correction of any incomplete or inaccurate data we hold about you, request erasure of your personal data, and object to the processing of your data.

If you wish to exercise any of these rights, please contact us using the details provided in the section below.